Terms of Service

Terms of Service for [Your Business Name]

Last Updated: [Insert Date]

Welcome to [Your Business Name]. By using our website and placing orders via our WhatsApp Business API, you agree to the following terms and conditions.

1. Business Representation

[Your Business Name] is a registered entity under the legal name [Insert Legal Name from GST/MSME]. We operate as a poultry delivery service based in [Your City, India].

2. Ordering & WhatsApp Communication

• Consent: By starting a chat with us or providing your number, you agree to receive order-related notifications (Utility Messages) and occasional marketing updates on WhatsApp.

• Accuracy: Customers are responsible for providing the correct delivery address and contact number. We are not liable for non-delivery due to incorrect information.

• Opt-Out: You may stop receiving WhatsApp messages at any time by replying "STOP".

3. Pricing & Payments

• All prices listed are in Indian Rupees (INR) and are inclusive of applicable taxes unless stated otherwise.

• Payments can be made via UPI, Credit/Debit cards, or Cash on Delivery (COD), as specified at the time of order.

• We reserve the right to change prices based on poultry market fluctuations without prior notice.

4. Quality & Food Safety

• We source our poultry from verified vendors and maintain strict hygiene standards.

• Since chicken is a perishable item, customers are advised to inspect the quality at the time of delivery.

• Once the delivery is accepted and the seal/packaging is opened, we cannot be held responsible for storage-related spoilage at the customer's end.

5. Delivery & Cancellations

• Delivery Time: We aim to deliver within [e.g., 60-90 minutes]. However, delays due to weather, traffic, or vendor issues may occur.

• Cancellations: Orders can only be cancelled within 5 minutes of being placed. Since our vendors begin processing fresh meat immediately, cancellations after this window are not permitted.

6. Refund & Return Policy

• Returns: Due to the perishable nature of raw meat, we do not accept returns.

• Refunds: If you receive a wrong item or the quality is compromised at the time of delivery, please share a photo with our WhatsApp support within 30 minutes of delivery for a replacement or refund.

7. Limitation of Liability

[Your Business Name] and its delivery partners shall not be liable for any indirect or consequential damages arising from the use of our service or the consumption of our products if stored incorrectly.