Refund Policy

Shipping & Refund Policy for [Your Business Name]

Last Updated: [Insert Date]

At [Your Business Name], we are committed to delivering the freshest poultry. Because we deal with perishable food items, our refund and return policy is designed to ensure both food safety and customer satisfaction.

1. No-Return Policy

Due to health and hygiene regulations, raw meat and poultry products cannot be returned once they have been delivered and accepted by the customer. We do not accept returns of food items to prevent cross-contamination.

2. Eligibility for Refunds or Replacements

We will happily offer a replacement or a full/partial refund in the following specific cases:

• Quality Issues: If the chicken is not fresh or has an unusual odor at the time of delivery.

• Damaged Packaging: If the vacuum seal is broken or the package is leaked upon arrival.

• Wrong Item: If you received a different cut or quantity than what you ordered.

• Missing Items: If an item from your prepaid order was not delivered.

3. How to Claim a Refund/Replacement

To be eligible, you must report the issue within 30 minutes of delivery.

• Step 1: Take a clear photo or video of the product/packaging.

• Step 2: Send the photo and your Order ID to our WhatsApp Support at [Insert Your WhatsApp Number].

• Step 3: Our team will review the claim and, if approved, will initiate a replacement or refund immediately.

4. Refund Process

• Prepaid Orders: Refunds will be credited back to your original payment method (UPI, Bank Account, or Card) within 5-7 business days, depending on your bank's processing time.

• Cash on Delivery: For COD orders, we will provide an instant refund via UPI or store credit for your next purchase.

5. Cancellations

• Orders can be cancelled free of charge within 5 minutes of placement.

• Once the vendor has started dressing/cutting the fresh chicken, the order cannot be cancelled or refunded, as it is a custom-prepared perishable item.

6. Delivery Timelines

• We aim to deliver within [60-90] minutes. While we strive for speed, refunds are not typically provided for minor delays caused by traffic or weather unless the quality of the meat is affected.