Privacy Policy

Privacy Policy for [Your Business Name]

Last Updated: [Insert Date]

At [Your Business Name], we value your privacy. This policy explains how we collect and handle your information when you use our services and communicate with us via WhatsApp.

1. Information We Collect

We collect only the information necessary to fulfill your poultry orders:

• Contact Details: Name, Phone Number, and Delivery Address.

• Order Details: Items purchased and payment status.

• WhatsApp Data: Message history between you and our automated assistant for order tracking.

2. How We Use Your Information

Your data is used specifically for:

• Processing and delivering your chicken orders.

• Sending automated order updates (Order Placed, Ready, Out for Delivery).

• Sending "Nudge" notifications to our vendors/drivers to ensure your delivery is on time.

• Internal accounting and business analysis.

3. WhatsApp Communication & Consent

By providing your phone number on our website or initiating a chat with us, you provide explicit consent to receive:

• Transactional updates regarding your orders.

• Customer support responses.

• Opt-Out: You can stop receiving messages at any time by replying with the word "STOP". We will process your opt-out request immediately.

4. Data Sharing & Security

• Third-Party Services: We share your delivery address and phone number with our assigned drivers and vendors only to fulfill your order. We use AiSensy as our official WhatsApp Solution Provider.

• No Sale of Data: We do not sell, rent, or trade your personal information to any third-party marketing companies.

• Security: Your data is stored securely and is only accessible by authorized personnel managing your orders.

5. Your Rights

Under Indian Law, you have the right to:

• Access the data we hold about you.

• Request correction of any inaccurate information.

• Request the deletion of your data from our records.

6. Contact Us

For any privacy-related questions, please contact us at:

• Email: [Your Email Address]

• Address: [Your Physical Shop/Office Address]